#
closed
Back Fender
  • Tenni Littlewhiteman
  • 4 years ago on September 26, 2020 3:42 AM
  • 452
  • 1

I received my bike in the mail and realized the back fender (mint color) was dented  after unwrapping packaging.  I spoke with customer service and they told me to put in this ticket to get a replacement. 

ATTACHED FILES

Download
Download
Download

Asked 4 years ago on September 26, 2020 3:42 AM Comments 1 times

  1. Generic placeholder image

    Simon replied 4 years ago on September 28, 2020 2:20 PM

    Good morning Tenni,

    We are very sorry to hear that your fender came dented. Unfortunately Fedex workers very often are careless with our boxes. We are sending to you a new fender today. Below the tracking number:

    Fedex 397261786632

    Again sorry for any inconvenince.

    Best regards and enjoy your Vivelo!

    Vivelo Bicycles Team

Categories
Recent Tickets
[Order #19338] (11/08/202... 4 years ago on January 7, 2021 3:57 PM Fender, Cable and Label... 4 years ago on December 19, 2020 3:39 PM Multiple Issues With Rece... 4 years ago on December 13, 2020 11:21 PM Bike clicking and no diff... 4 years ago on November 29, 2020 9:31 PM Wrong colored crank... 4 years ago on October 28, 2020 9:36 PM Dent in front fender... 4 years ago on October 12, 2020 6:28 PM Paint flaws 4 years ago on October 6, 2020 9:46 PM Dented fender/Paint flaws... 4 years ago on October 6, 2020 5:30 PM Back fender 4 years ago on September 29, 2020 8:22 PM Back Fender 4 years ago on September 26, 2020 3:42 AM