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Back Fender
  • Tenni Littlewhiteman
  • 3 years ago on September 26, 2020 3:42 AM
  • 353
  • 1

I received my bike in the mail and realized the back fender (mint color) was dented  after unwrapping packaging.  I spoke with customer service and they told me to put in this ticket to get a replacement. 

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Asked 3 years ago on September 26, 2020 3:42 AM Comments 1 times

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    Simon replied 3 years ago on September 28, 2020 2:20 PM

    Good morning Tenni,

    We are very sorry to hear that your fender came dented. Unfortunately Fedex workers very often are careless with our boxes. We are sending to you a new fender today. Below the tracking number:

    Fedex 397261786632

    Again sorry for any inconvenince.

    Best regards and enjoy your Vivelo!

    Vivelo Bicycles Team

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