#
closed
Fender, Cable and Label
  • Tara Helwig
  • 3 years ago on December 19, 2020 3:39 PM
  • 402
  • 2

Jason from Velotooler was here yesterday to put bike together. Found the following issues. 

1- rear tire fender dented and bolt pulled out/through. (2 photos) 
2- cable from right brake to rear tire was short and didn’t have a cap. (Frayed at end) 


in addition the “I” in one of my labels looks like a J and the spacing is weird. It’s supposed to say FIT to a T. Can I get a new label to put on myself?

images attached. 

ATTACHED FILES

Download

Asked 3 years ago on December 19, 2020 3:39 PM Comments 2 times

  1. Generic placeholder image

    Jonathan replied 3 years ago on December 21, 2020 5:54 PM

    Dear Tara, 

    Your Replacement rear fender has been shipped with FedEx.

    Your tracking number is : 781750136434

    Regards, Vivelo Team

     

     

  2. Generic placeholder image

    Jonathan replied 3 years ago on December 21, 2020 1:10 PM

    Dear Tara, 

    Good Morning hope you are doing well today. We are sorry to hear about this issue, We will try to resolve it as soon as possible. Would you be so kind as to send us some more pictures of the issues please?

    Thnak you 

Categories
Recent Tickets
[Order #19338] (11/08/202... 3 years ago on January 7, 2021 3:57 PM Fender, Cable and Label... 3 years ago on December 19, 2020 3:39 PM Multiple Issues With Rece... 3 years ago on December 13, 2020 11:21 PM Bike clicking and no diff... 3 years ago on November 29, 2020 9:31 PM Wrong colored crank... 3 years ago on October 28, 2020 9:36 PM Dent in front fender... 3 years ago on October 12, 2020 6:28 PM Paint flaws 3 years ago on October 6, 2020 9:46 PM Dented fender/Paint flaws... 3 years ago on October 6, 2020 5:30 PM Back fender 3 years ago on September 29, 2020 8:22 PM Back Fender 3 years ago on September 26, 2020 3:42 AM