Jason from Velotooler was here yesterday to put bike together. Found the following issues.
1- rear tire fender dented and bolt pulled out/through. (2 photos) 2- cable from right brake to rear tire was short and didn’t have a cap. (Frayed at end)
in addition the “I” in one of my labels looks like a J and the spacing is weird. It’s supposed to say FIT to a T. Can I get a new label to put on myself?images attached.
Asked 1 year ago on December 19, 2020 3:39 PM Comments 2 times
1 year ago on December 21, 2020 5:54 PM
Your Replacement rear fender has been shipped with FedEx.
Your tracking number is : 781750136434
Regards, Vivelo Team
1 year ago on December 21, 2020 1:10 PM
Good Morning hope you are doing well today. We are sorry to hear about this issue, We will try to resolve it as soon as possible. Would you be so kind as to send us some more pictures of the issues please?