#
closed
Back fender

The back fender is not attached to the bike and has a hole where it is supposed to be attached. The fender is way to close to the tire. I basically need a replacement do that I can attach the two. The hole is way to big and they must have detached during shipping.

Asked 3 years ago on September 29, 2020 8:22 PM Comments 1 times


  1. Generic placeholder image

    Simon replied

    Good morning Seneca,

    So sorry to hear that. It must happend during the transportation. We will send you a new fender today.

    Could you be so kind and send some pictures. We need it for our claim department.

    Again sorry for any inconvenience.

    Best regards,

    Vivelo Bicycles Team

Recent Tickets
[Order #19338] (11/08/202... 3 years ago on January 7, 2021 3:57 PM Fender, Cable and Label... 3 years ago on December 19, 2020 3:39 PM Multiple Issues With Rece... 3 years ago on December 13, 2020 11:21 PM Bike clicking and no diff... 3 years ago on November 29, 2020 9:31 PM Wrong colored crank... 3 years ago on October 28, 2020 9:36 PM Dent in front fender... 3 years ago on October 12, 2020 6:28 PM Paint flaws 3 years ago on October 6, 2020 9:46 PM Dented fender/Paint flaws... 3 years ago on October 6, 2020 5:30 PM Back fender 3 years ago on September 29, 2020 8:22 PM Back Fender 3 years ago on September 26, 2020 3:42 AM