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closed
Back fender
  • Seneca DeBacs
  • 4 years ago on September 29, 2020 8:22 PM
  • 431
  • 1

The back fender is not attached to the bike and has a hole where it is supposed to be attached. The fender is way to close to the tire. I basically need a replacement do that I can attach the two. The hole is way to big and they must have detached during shipping.

Asked 4 years ago on September 29, 2020 8:22 PM Comments 1 times

  1. Generic placeholder image

    Simon replied 4 years ago on September 30, 2020 3:28 PM

    Good morning Seneca,

    So sorry to hear that. It must happend during the transportation. We will send you a new fender today.

    Could you be so kind and send some pictures. We need it for our claim department.

    Again sorry for any inconvenience.

    Best regards,

    Vivelo Bicycles Team

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